If you buy directly from HPE, support agreements are registered with your company and your HPE account. You should be good at it, but remember that your employees create HPE accounts and also assign them the support agreement. Scan the invoice or packaging list showing your purchase (or, ideally, the support contract), then call HPE. They will probably ask you to email them a copy of your document. If you buy from a dealer (it`s more common), they`ll have included the service contract/guarantees you purchased, but they probably aren`t related to your account or business yet. Collect copies of the list of packages, invoices and/or vouchers provided with the equipment. The dealer often sends the buyer an email with the support identifiers. If you can`t find your SAID, SAR, etc., ask your supervisor or accountant (whoever makes the purchase) to browse their emails. Then… (record broken)… Call HP. I have a similar problem when I buy the server and vsphere 6.5 from a provider from another provider. You only send me the certificate of authorization of license of esx and vcenter standards, you can tell the authorization to someone with whom I can contact to identify the SAID for the assistance comtracts for which we paid? A unique identifier for each customer who has entered into a distribution and cleaning agreement with HP, which covers the product support under this reference.
I`m in trouble like you. Have you received any answers to your problem? It will be similar to esx, xxxxxxxx xxxxx xxxxxx 1yr SW But will the seller agree to give me the SAID? On our invoice for the first provider, not the initial invoice from the second/last supplier to HP, the price with software vmware support is 1 year. Without exception, my biggest problem with these servers is getting the support that was paid for, especially when the servers are a few years old and the original computer person has moved. I understand that you need to prove your guarantee of a hardware replacement, but downloading firmware updates and preventing security fixes is ridiculous. Be friendly with your future me and your colleagues and have your contracts and guarantees sorted as quickly as possible before you need them. I don`t know what SAID is, where and how to get it. The right contact team is specific to each country/regio. Server hardware, vSphere products and support were purchased in 2010/2011 through a reseller. We are now trying to renew the support (through another reseller) and lift a support call with HP, but it seems we can`t do it without a service contract identifier. It`s just a reference id under which you are recognized by HP, for all your product sales, contracts, contracts and support.
! ! We no longer have a registration for the SAID and the dealer we bought from no longer exists. If you use an HP software product, you need to have that reference and why they don`t get in touch with your software sales team, maybe they know anything about it. I would call your local HP ISS Helpdesk server from your country to ask for the email address of the Care Pack administration team that manages your regio/country. I support many companies that use Hewlett Packard Enterprise servers like ML360s, DL380s, StoreServ and Blades.